Return & Refund Policy

21funlord.com is operated by Binhai Satford Textile Co., Ltd.

This Return & Refund Policy outlines the conditions under which returns and refunds are accepted for products purchased from 21funlord.com. By placing an order on our website, you agree to the terms described below.

1. Eligibility for Returns

1.1 Returns are accepted only in cases where the product is defective, damaged during shipping, or incorrect compared to the order confirmation.
1.2 Return requests must be submitted within 7 days of receiving the product.
1.3 Items must be unused, unaltered, and in their original packaging.

2. Non-Returnable Items

2.1 Custom themed cards, personalized products, and made-to-order items are non-refundable, except in cases of manufacturing defects.
2.2 Orders that have been approved for production after design confirmation cannot be canceled or refunded.

3. Refund Process

3.1 Once a return request is approved, we will provide return instructions.
3.2 Refunds will be issued after the returned item is received and inspected.
3.3 Refund processing times depend on the original payment method used.

4. Shipping Costs

4.1 Original shipping fees and payment surcharges are non-refundable.
4.2 Return shipping costs are the responsibility of the customer unless the issue was caused by our error.

5. Contact

For return or refund requests, please contact our customer service team with your order number and supporting photos if applicable.